Terms and Conditions of Bookings

Terms and conditions

1. Summary:

The property must not be used by more than the number of guests booked and paid for on your reservation, either visiting or staying at the property, without written approval. Pets are not permitted unless specific permission has been granted, additional charges may be due at the discretion of Host On The Coast. The pet surcharge does not cover damage or additional cleaning that may be required as a result of having the pet at the property. Smoking is not permitted anywhere inside a property. No commercial activity is to take place at the property. Tents, caravans and other structures are not to be erected or occupied at the property at any time including inflatable pools.

Guest Cancellation Policy – Cancellations more than 30 days prior to the holiday arrival date are fully refundable. Cancellations 29 days or less prior to the holiday arrival date and for no- shows, the full tariff is applicable and is non refundable. The responsible renter must be at least 25 years of age. Guests under 25 years of age are welcome but must be accompanied by a parent or guardian. A service fee applies to payments.

If you encounter any issue, before, during or after the stay you must contact our team on the host on the number provided to you, so that we can attempt to correct the issue promptly. No compensation will be considered unless we have been informed during the stay and allowed the opportunity to remedy the issue.

2. Bookings & Payment

Booking Details Guest registration is required for all bookings. The registration process requires a copy of a driver’s license and credit card. These are held by the system securely for 14 days after the departure date. All adults staying at a property may be required to register. Check in is 3pm. Check out is 10am. NOTE: These times may be adjusted at . There will be no refund or credit should these times be adjusted after you have booked the property. Further, we cannot guarantee that a property will be ready at the said check in time. We will endeavour to have the property ready; however, unforeseen circumstances can result in delays. In the case of a delay there will be no compensation provided. We may be able to offer an early check in or late check out, however this may incur an additional charge. Your payment is split into two, 50% payments, required at booking and 60/30 days prior as noted at check out. Your bond authorization will be taken 24 hours prior to arrival separetely, refunded within 7 days of check out confitional to damages or cleaning. We cannot always guarantee that the property will be accessible at the agreed time, if we are unable to honour the early check in or late check out due to an unforeseen circumstance, a full refund of the fees charged above the tariff will be reimbursed. Unauthorised early check in or late check out will be charged at a minimum of $100 per hour.

2.1.2 Changes to Booking The tariff is for the agreed number of guests detailed on our confirmation email. If there is a change or discrepancy, you must contact us to make changes and ensure that changes are documented. If the property has an extra guest charge above a certain number, you will be required to pay the additional fee. Paying a deposit reserves a specific property for specific dates. The dates and the property cannot be changed by the guest, and we cannot transfer bookings between properties, doing so would effectively cancel the original reservation and cancellation terms will apply. No refunds are provided for late arrivals, early departures or unused days of your reservation. It is the guest’s responsibility to advise our team at least 14 days before the stay if beds are to be split or extra beds are needed. If this is not received within 14 days this service cannot be guaranteed.

2.1.3 Cancellation Policy

Cancellation made by guest For bookings made and cancelled 30 days or more prior to the arrival date, the deposit is non-refundable. For bookings made more than 30 days prior to the arrival date and cancelled within 30 days of arrival, the full tariff is applicable and is not refundable. For bookings made within 30 days of arrival and cancelled and for no shows, the full tariff is not refundable. If the dates are re-booked, a full refund less booking and re-marketing fees will apply no greater than $250. Any refund will be provided pro-rata unless the property is re-booked for all the dates of the original booking. All cancellation requests must be sent in writing by email to info@hostonthecoast.com.au Phone call and SMS cancellation requests cannot be accepted.

Cancellation due to government restrictions on travel In the event of a forced cancellation due to blanket government restrictions on travel, guests will be offered a postponement of their booking. Prices are seasonal and subject to inflation and change, therefore an additional payment may be required to secure the same property for future dates. A credit voucher to the value of the original booking will be issued. This will be valid for 12 months from the issue date. The original deposit will be held in trust and credited to the new booking. There are no refunds in these circumstances. Normal cancellation terms apply if you or any of your guests need to cancel or shorten your stay because of a positive COVID test, being a close contact or being forced to self isolate for any reason. Cancellation due to non-payment by the due date:

Cancellation of the arrangement due to non-payment of the balance by the due date will result in the loss of all monies paid.

Travel insurance:

Guests are strongly encouraged to take out travel insurance to cover extra-ordinary events.

Payments: To proceed with a booking via the website, the following payment conditions apply, for other booking sites please see their payment terms. Deposit is due at the time of the booking. Balance of all outstanding monies is due 30 days prior to your arrival unless otherwise stated. Balance will automatically be charged on the balance due date, on the credit card held on file at time of booking. Credit card service fees may apply. After funds have been processed, a booking confirmation with receipt of payment will be sent via email. Bookings will be cancelled if funds are not available on the credit card on the due date. Any service fee is non-refundable.

Credit Card Storage: We will securely save credit card details for the purpose of: 1. Processing payments on the due date 2. Charging the guest for the supply of duplicate keys or re-entry/re-keying at cost of our call out fee of $110

2. Charging the guest if: (a) A representative of HOTC attends to the property to investigate an issue that is then deemed to be caused by the guest ($110 per call out) (b) A tradesperson attends the property to fix an issue that is deemed to be caused by the guest (invoice cost) 4. Charging $500 per offence should there be a credible noise complaint by the neighbours and/or the police/security are called to the property 5. Charging $1000 per offence if there is evidence of a party or function at the property 6. Charging the cost to repair or replace any malicious, deliberate or negligent damage to the property 7. Charging the cost to steam clean carpets, furnishings, linens etc if pets are at a non-pet friendly property, pets have been allowed on furniture or in/on beds, or there is evidence of smoking inside the property 8. Charging applicable surcharges if pets are at a property without prior consent 9. Charging $100 for BBQ’s not cleaned thoroughly by the guest prior to departure 10. Charging the cost to remove excess rubbish and/or if the bins were not put out on the bin night, including departure day. We will only charge the guests card in accordance with our terms and conditions and any applicable Australian Laws. All charges will be subject to a service fee and an administration fee.

Security Deposit: The interior and exterior of the properties we manage are finished and furnished with costly materials and products. Our team thoroughly inspects each home regularly, including taking inventory of contents between each guest stay. You are financially responsible for all damage or loss to the property and its contents from the date and time you check in and until you check out. To avoid erroneous blame, you are required to immediately notify our team or the host on the number provided to you, if anything is amiss when you arrive at the property. You may be required to pay a refundable security deposit if you are booking specific homes, or you are staying for one month or longer or at the agent’s discretion. The security deposit must be paid by direct deposit and a return of any deposit does not mean that you will not be held accountable for issues noticed or reported after any refund of it. The security deposit will be retained until our team or the host has completed the checkout inventory and inspection. Should the property be found excessively dirty, or items are missing or damaged, the cost of additional cleaning and/or the cost of repair or replacement of such items will be deducted from your deposit. The remainder of your deposit will be refunded to you within 14 days or later if further written notice has been given due to investigation. You remain responsible for, and will be charged for, the cost of any damage, repair, or replacement in excess of the Security Deposit.

Guest Information & Obligations: It is a condition of your stay that you adhere to our Terms and Conditions, our Holiday Rental Etiquette Guide, the Good Neighbour Policy, and that you leave the property promptly after completing the departure checklist. Guests must always abide by the local council and state planning laws and guidelines regarding short term residential accommodation. Responsible Renter As the responsible renter, you agree to be an occupant of the property for the entire duration of the stay. All other occupants will be family members, friends, and other responsible adults over 25, or accompanied by a parent or legal guardian.

Schoolies/under 25 bookings/Hens/Bucks These are not permitted, either as a booked guest or guarantor for guests staying

Keys: A service fee of $110 applies if a set of duplicate keys are required by a guest. If we are unable to provide a key for any reason, then we will need to engage the services of a qualified locksmith to gain access; the guest is fully responsible for the cost of this service. The locksmith’s invoice must be paid directly to the locksmith at that time by the guest. Guests must not break into or attempt to break into premises when locked out. Keys must be returned as per instructions provided. Should the keys not be returned, the guest will be liable for any charge incurred in gaining entry and/or replacing keys and changing locks if necessary, plus a processing fee (with a minimum charge of $110).

Cleaning A standard departure clean is included in the tariff. Should extra cleaning be required, the cost will be passed on to the guest and charged to the payment card held on file. Reminder of what is required at check out to ensure a smooth departure is sent to the guest on the evening prior to departure. Medium-Term Stays (21-40 nights) Bookings of 21-40 nights include a mandatory mid-stay clean and linen change in addition to your booking fee. The cost is payable by the guest

Long-Term Stays (41-90 nights) Long-term bookings will require mandatory cleans and linen changes every 21 days. The cost of this is payable by the guest and is in addition to the advertised and booked tariff unless discussed and agreed prior to booking.

BBQ Cleaning A $100 cleaning fee will be charged for unclean BBQs. Guests can decide to clean the BBQ to avoid the charge. If the BBQ is not cleaned to a high standard the credit card will be charged $100. 3.6 Rubbish You must take any excess rubbish with you that does not fit in the provided bins when you leave. If it is bin night during your stay or the day of your departure you are required to put the bins out on the kerb. You will find a bin night notification at the property. You will be charged a tipping fee if excess rubbish is left at the property or if the garbage bin is not put out on bin night as requested.

Loss and Damage All damages, breakages or losses to the property, furniture and furnishing are to be reported immediately. Should you discover a fault or breakage when you arrive, you must contact us, or the host on the number provided to you, immediately to avoid being charged for this damage.

Children: No responsibility will be taken for children or pets staying at or visiting the property. Please supervise carefully, always taking into consideration fencing, pools, dams, stairs, verandas, balconies and cleaning chemicals. Children under the age of 10 years old must not sleep on the top bed of a bunk. 9 months and under are classed as infants and included in the sleeping capacity of the property also.

Issues before, during or after the stay If you encounter an issue before, during or after the stay, you must contact us, or the host on the number provided to you, immediately so that we can attempt to fix it. We will not be able to consider compensation unless we have been afforded the opportunity to remedy any issue. We will do our best to provide attention for any issue but cannot guarantee a fix.

Call Out: Should the host, a tradesperson or a representative from our team be called to the property and the issue is deemed to be caused by a guest, equipment owned by a guest, or because a guest has not followed instructions provided at the property or via phone, the guest will be responsible for payment of the invoice for the tradesperson and the call out fee of $110.00 at the time of the callout.

Smoking: Smoking is not permitted inside any of our properties. If you need to smoke, you must do so away from the property to ensure that the smoke does not enter the property. If evidence of smoking inside the property is detected, you will be charged for steam cleaning of carpets and furniture, laundering of all soft furnishings and linens, plus replacement of linen where necessary. It is the guest’s responsibility to understand this prior to booking.

Number of guests: Each holiday property is equipped for a specific number of guests. No mattresses, tents, caravans or more cars than the property accommodates are allowed. It is against Health Department Regulations for more persons to occupy a property than there are beds to accommodate them. The guest limits apply for the duration of the booking. Any extra guests (this includes day visitors) above those that have been booked and paid for must be approved in writing prior to the stay. The owner has the right to charge for extra guests/visitors and/or to decline any request. Any unapproved excess guests/visitors may result in a party/function/extra guests fine of $1000, registration with industry exclusion registers, and/or traveller reviews on booking sites.

Noise: Guests have an obligation to ensure the peace and comfort of neighbours and other occupants of the premises (if strata) near holiday rental properties. This means guests have to be very mindful of noise made in or outside the property that can disrupt neighbours at any time of the day. If you or any other guest receives a warning regarding excess noise or excess guests, you may be asked to leave the property IMMEDIATELY with no monetary refund. Noise audible outside the property is prohibited at any time of the day. In addition, if our staff, security guards or the police are called to the property to deal with noise complaints or excess guests, or if we receive complaint/s from the neighbours during or after your stay, a fee of $500 per offence will be charged. Noise disruption for these purposes includes loud behaviour of any type that disrupts the peace and quiet of others; intrusive or abusive language; loud music or any other sounds affecting other residents that is audible outside the boundaries of the property. No noise should be heard outside the property after 10pm and before 7am.

Good neighbour policy: The property is a privately-owned home, and we enforce a ‘Good Neighbour Policy’. Please treat the property with the same care you would use with your own residence and leave it in the same condition it was in when you arrived. All occupants of the property agree to conduct themselves throughout the stay in a manner that is respectful of and not disruptive to neighbours, traffic flow, or the community and that will not prompt complaints to HOTC from the police, local council, neighbours, or neighbourhood. You and other occupants agree to abide by all applicable parking restrictions and limitations.

Recreational Activities: Under no circumstances are the following activities permitted: motorbikes; dirt bikes; quad bikes; use of firearms; air rifles; fireworks, or any fire related activities other than those that are fixtures at the property. A $1000 fine plus costs to remediate will be payable if a guest or visitor to the property is in breach of this term.

Security To prevent theft of or damage to furnishings or your personal belongings, you agree to close and lock doors and windows when you are not present at the property and upon check out. Should you not be able to secure the property you must contact us, or the host on the number provided to you, immediately. If the property has a key safe, you must use it during your stay. HOTC and the owner will not take responsibility for any loss of guest belongings during or after your stay.

Pets: A maximum of 2 pets are welcome at any one property, but only at properties that are advertised as ‘pet-friendly’ and where your request is approved in writing. A pet surcharge of $50 will apply. The surcharge may vary depending on the length of stay. If evidence of a pet is discovered without approval or at a non-pet-friendly property, you will be charged for steam cleaning of carpets, furniture, and mess left by the pet/s, plus our standard pet charge for the duration of the stay. If you have your pet with you, it is expected that a few simple rules of courtesy are followed: - All pets must be approved in writing before the stay - Any pet faeces, including outdoors, must be wrapped and placed in outside bins - Guest must supply pet bedding - Restrict pets to the hard floor areas - Do not allow pets on any furniture, including in or on beds - Not all properties that accept pets are fully fenced. Guests should make their own enquiries before placing a booking - You agree to pay for any damage or extra cleaning required resulting from the pet having stayed.

Criminal Activity Use of the property for any criminal activity is prohibited and may result in fines or prosecutions. This prohibition extends to the use of the property’s internet service, if any, for criminal activity. We will cooperate with any investigation of alleged criminal activity at the property during the stay.

Guest property: Guests are solely responsible for their belongings whilst staying at the property and are required to take the usual steps to prevent any property loss, including locking premises and vehicles when not attended. If personal property is left behind, the guest may request a return if it is located, incurring postage costs plus the admin fee of $30. If not claimed within 30 days, unclaimed items will be donated to charity. Guests must be responsible for their own property. HOTC and the owner cannot be held responsible for forces of nature which result in damages or loss to guest property.

Internet: Properties will supply WIFI, guetss must provide their own logins to streaming accounts during their stays. HOTC and the owner will not be responsible should any program be delayed, cancelled or the quality/performance is affected by the internet or Wi-Fi service.

Claims If there is a claim taken from a held security deposit, or a charge made to the saved credit card, the agent will charge an administration fee of $99, to cover our costs to investigate and process the claim. Claims may include, but are not limited to, charges for: excess cleaning fee; damage or breakages; excess garbage removal; damage or issues caused by pets; pets at non-pet friendly properties; smoking inside the property; attendance by tradespeople or HOTC representatives; noise complaints; BBQ’s left unclean; overstays at the property; guests in excess of those booked and paid for; police or security guard call outs; registration on/or reporting to exclusion registers; or any issue caused by the guest. We reserve the right to recoup further costs if they arise above bond amounts.

Other Terms We have taken great care to describe your holiday accommodation to you as accurately as possible. We cannot, accept responsibility for incorrect descriptions, errors or omissions, or changes made by the property owner without notifying us.

Substitution of property and price changes At times, situations arise over which we have no control such as ownership changees, extensive repairs or maintenance, or if properties are removed from the holiday rental market. We reserve the right to offer guests alternate accommodation of a similar standard, as available, at our discretion. In this unlikely event, we will notify you as soon as possible and make every reasonable effort to ensure you are satisfied. We cannot guarantee accommodation and, should an alternative not be found by our team, you will be refunded in full, and you agree to accept this as final resolution.

Price Changes In the event that a property undergoes major renovation between the time the booking is made, and deposit paid and the dates of the stay, accommodation rates may be subject to an increase. Should this occur you will be notified and given the opportunity to pay the difference in the tariff, we may also be able to find alternative accommodation within your budget. If this is not a satisfactory outcome for you a full refund will be processed, and you agree to accept this as final resolution.

Wildlife: Our properties are maintained and cleaned regularly, however, wildlife is common in the country and coastal areas. HRS and/or the owner do not accept liability, nor will any compensation be offered for the unfortunate or seasonal visits of any wildlife including, but not limited to , rodents, insects, cockroaches, kangaroos, wombats, snakes, spiders.

Attendance at Property HOTC and/or its representatives reserve the right to enter the property at any time, without notice, to protect and/or undertake maintenance of the property. We will provide notice to the guests wherever possible.

Equipment: HOTC and/or the owner do not accept liability or loss caused by failure of equipment and/or services out of our control, including, but not limited to, water, electricity, gas and internet. In the event of a failure, the guest must notify our team , or the host on the number provided to you, in the first instance. Any problems that arise during the rental period that do not constitute an emergency as determined by HOTC or the host, will be remedied at any time during or after the rental period, at the sole discretion of HOTC or the host. No refund, compensation or guarantees are given.

Limited Liability: To the maximum extent permitted by law, in no case shall HOTC or the host, nor its affiliates, officers, directors, employees, agents or property owners be liable for any indirect, incidental, consequential, special or exemplary damages or for any damages for death, personal or bodily injury, emotional distress or damage to property, arising out of or in connection with your stay. This limitation applies to all claims for damages including negligence even if HOTC or the host has been advised of the possibility of such.

Indemnity: HOTC and/or the property owner or host do not accept liability for any loss, before, during or after a booking relating to events out of our control such as delays whilst the guest is travelling to the property, flight delays, weather events during the stay etc and no refund will be offered under these circumstances, you will agree to accept this as final resolution.

Code of Conduct/Bad Books Register/Traveller Feedback By making this booking you hereby agree that if you or any occupant covered by this booking breaches our terms and conditions, your name, phone number, home address and email address, as well as those of any guest staying with you along with details of the breach/es may be registered with any industry exclusion register and may be reported to the police. Traveller feedback may also be entered onto the applicable online portals. We reserve the right to refuse or cancel a booking where a guest is registered on these sites or has received negative feedback from other booking sites or travel agents.

Electric Vehicle Charging Policy For safety reasons and to comply with insurance requirements, guests are prohibited from charging electric vehicles at any property that does not have a dedicated EV charging station. Charging electric vehicles without proper infrastructure poses a fire hazard, and in the unfortunate event of an incident, insurance cover may be compromised, and the guest held liable.